Welcome to 1020 Spring.

Tenant access cards vary from tenant to tenant. Please check your lease to determine what applies to your office.

The access control system is the first line of security. The access cards issued to tenants are actually keys to the building and should be given the same consideration and safeguards. Use the access card any time you enter the building during secured hours. Secured hours are defined as hours which are outside the normal building hours which are Monday-Friday 6:00 pm to 8:00 am and weekends until Monday 8:00am. An access card is required for access during secured hours. It is important that every employee sign in/out at the Security Console when they enter the building during secured hours. This provides a critical record of building occupants for emergency evacuation and rescue.

Access card requests and changes should be emailed to 1020spring.info@portmanholdings.com

New employee access cards, lost and stolen are issued with a $20.00 fee. Make it a priority to keep the Management Office informed of employee terminations and changes. It is important for the Management Office to maintain an accurate database of all access cards. If the notification is not received from the tenant of an employee termination and the employee does not surrender their access card, the tenant is allowing the terminated employee access to building. It is important to recover all access cards from terminated employees. The tenant may keep the card for re-issue, but it should be deleted from the system for security reasons. Tenants will not incur a charge to have an existing card deactivated or reactivated.

After-hours entry into the building requires the use of your access card. This card must be presented at the lobby desk and waived in front of the proximity reader in order to gain entry. Those who wish to access the building after hours and do not have their access card will be denied access.

Building entry during normal work hours is “open.” No identification or access card is required.

Tenants of the building may have visitors come to the building after-hours and on weekends. For unaccompanied visitors to be permitted access to tenant’s suite, the Property Management Office must received authorization notification in writing 24 hours in advance. This authorization must list the individual’s name, company affiliation, purpose of visit, approximate time of arrival and contact phone number of the person authorizing the visit.

If unaccompanied individual requests admittance to the building and his/her name have not been provided to the Management Office, the security guard on duty will deny this visitor / person access.

Access authorization is given when an After Hours & Special Access Request Form is completed. This document is completed by Building Management to grant access to approved contractors, vendors, visitors or provide permission for special events or services. When a tenant has a request for a special circumstance that will impact the routines of everyday operations, the tenant should contact the Management Office. If permission is granted, Building Management will generate a Building Activity Form, which will be filed for access by Security.

Completing this process will save you and your service personnel valuable time since it would be readily available if needed. Conversely, failing to follow this process will cost time and may cause frustration while Security personnel attempt to obtain permission for your special request. Remember that Access Authorizations are for your protection as well as your convenience.

There may be special instances when vendors or contractors may need to perform work in your suite after hours. In such instances, an After Hours & Special Access Request Form will need to be completed and state the name(s) of the individual(s) and/or company, the date and approximate time they will be coming and confirmation of insurance certificate on file with the building is required. The contractor will be required to produce personal and company identification upon check in. Tenant is responsible for supplying access to the suite.

Unless advance notice is provided to the building management, the contractor will not be allowed into the building or into your suite.

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Before any equipment or similar office furniture may be removed from the building, the Management Office must receive notification of such removal.

All keys in the building are included in a Building Master Key system. This key system is necessary so that the Management Office has access to all areas in the event of an emergency. For this reason, we require that no locks be changed or additional locks/bolts added to any door within your suite. If additional lock work for your suite is necessary, this service must be coordinated through the Building Management Office.

As standard building policy, we rekey each suite before new tenants move in. This ensures the security of that space for the new building occupant. If you would like additional keys to any of the locks in your suite, they can be obtained through the Management Office.

In response to your internal security needs, we can provide additional services which include:

• Separately keying individual offices.
• Rekeying the entire suite.
• There will be a fee assessed with additional services.

It is the tenant’s responsibility to recapture and turn in the keys of all terminated employees in order to maintain the security of your suite. If replacement locks are needed because keys have not been collected from the terminated individual(s), the tenant will be charged for this service.

In an emergency it may be necessary for 1020 Spring Security to be able to reach the Tenant Contact, especially during security hours. Certain circumstances warrant communication with the Tenant Contact, such as a contractor wanting access to a suite when there is no Access Authorization on file, or a major water leak in a tenant space. The Tenant Contact is Property Management’s source of authorization and it is imperative that the information in the database be kept current. Please keep Building Management informed of all changes in tenant contact information.

In the building, security is a coordinated effort between the Tenants and the Management Office. During the day, be sure that entrances are never left unattended. Valuables, such as purses, laptop computers, cellular phones and any items that could be easily taken, should be locked up any time that a workstation is unattended. When leaving at night, please ensure that the entrances and exits to your suite are locked, and lights turned off.

Salespersons are not authorized to do business without prior appointment. This includes the distribution of literature or sales pamphlets on automobiles, shop doors, tenant spaces, or person to person without prior approval of Building Management. Tenants of 1020 Spring must obtain Management approval before engaging in any of the above activities.

If a solicitor enters your suite and you want them escorted from the building, call Security and Security will send an officer to your suite to ask the solicitor to leave the premises. It is always helpful to have a general description of the person in case they leave before an officer arrives. If the solicitors leave any printed materials, please provide them to the responding security officer.

Any suspected theft, no matter how small, should be reported to the Management Office and to the local police department (as you deem appropriate) immediately.

Personal property insurance is the responsibility of each building occupant.